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Getting started
Account & data
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Getting started
Do I need an account to browse, buy, or bid?
What do I need before I can take part, and when?
Account & data
Is there a minimum age to have an account?
Is my data safe, and who can see my phone and address?
Can I update my information?
Addresses
Why do you need my address? Is it required?
What's the difference between billing and shipping, and why both?
Auctions
Before & during bidding
What do I need before I can place a bid?
Why do I have to verify my phone, and how does it work?
The SMS code didn't arrive, or was wrong. What now?
Do I need a card on file to bid?
What does "binding bid" mean? Am I committed?
Why can't I see any prices or other bids in this auction?
Why can't I bid? It says my country isn't supported.
Why is this auction members-only, and how do I get access?
After you win
I won. What happens, and when do I pay?
When I win, how do I pay, and what about tax?
I won and now I can't edit my address. Is something wrong?
My address is locked but it's wrong. How do I fix it?
Why can I edit one address but not the other?
I edited my address and it says "unverified". Did I break something?
Fixed price
What do I need to buy an experience at a set price?
When am I charged for a direct purchase?
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